Frequently Asked Questions
Everything you need to know about our waterproof gear and services.
What makes ORTLIEB products waterproof?
We use high-frequency welding technology instead of traditional sewing to ensure that every seam is 100% airtight and watertight, meeting high IP ratings for outdoor protection.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are attached to receive a full refund.
Do ORTLIEB products come with a warranty?
Yes, we provide a 5-year warranty from the date of purchase on all our products, covering defects in materials and manufacturing.
How should I clean my ORTLIEB bag?
We recommend using lukewarm water, a mild soap, and a soft brush. Avoid using solvents, bleach, or machine washing to preserve the integrity of the waterproof coating.
Are replacement parts available?
Sustainability is core to our brand. We offer a wide range of replacement parts, including buckles, straps, and mounting sets, to extend the life of your gear.